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Privacy Policy for Pollens Tiles UK
1. Introduction
At Pollens Tiles UK, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy outlines when and why we collect your personal information, how we use it, and how we keep it secure. It also details your rights to request deletion, updates, transfer, or access to your personal information. Please read this policy alongside our Terms & Conditions.
This Privacy Policy applies only to personal information collected through https://www.pollenstile.co.uk and does not include information gathered from interactions with third parties.
2. Who We Are and How to Contact Us
This website, https://www.pollenstile.co.uk, is operated by Pollens Tiles UK Limited.
2.1. Contact Us: If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us by completing our contact form.
2.2. Company Information:
- Data Controller: Pollens Tiles UK Limited
- Registered in England and Wales under Company Number: 15648949
- Registered Office: Unit 11 Lower Quarry Road, Calder Trading Estate, Bradley, Huddersfield HD5 0RX, United Kingdom
- VAT Number: 474573461
3. How We Collect Your Personal Information
We collect your information when you interact with us on our website, through placing orders, or when you register to receive emails from us.
3.1. Methods of Collection:
- When you register on our website.
- When you contact us via telephone or email.
- When you enter a prize draw or competition.
- When you complete surveys for research purposes (participation is voluntary).
- When registering for a trade account.
- When filling out forms for transactional, employment, or other purposes.
- When you make a purchase on our website.
- When you visit our website (we may use cookies to enhance your experience and personalize the service).
3.2. Third-Party Data: From time to time, we may also receive data about you from third parties, such as partners with whom we’ve run promotions or events.
4. The Types of Information We Collect
We only collect information necessary to conduct our business and provide the services you request.
4.1. Information We Obtain Directly From You:
- Title, Name, and Surname
- Email Address
- Contact Phone Number(s)
- Purchase Information
- Interactions with Customer Service
- Payment Details
- Delivery Address(es) and Billing Address
- Preferred Categories and Brands
- IP Address (automatically populated)*
- Information from Cookies**
4.2. Information We Obtain Independently: Your information may be shared with us by independent organizations, such as partners Pollens Tiles UK has worked with. These organizations will only do so when there is a lawful basis to do so.
4.3. Social Media: Depending on your settings or the privacy policies for social media and messaging services like Facebook, WhatsApp, or Twitter, you may give us permission to access information from those accounts.
4.4. Information Available Publicly: We may include information from publicly available sources such as Companies House or published articles.
*An IP address is a unique identifier that allows a device to connect to the internet. We may also record the time, date, pages requested, referring website, and browser version.
**For more information about cookies, please see the “Cookies” section below.
5. Ensuring Your Personal Information Is Only Used Where Lawful
To comply with data protection law, our use of your personal information must fall under at least one lawful basis, such as the necessity for the purchase of goods or services or compliance with a legal obligation.
5.1. Anonymized Data: Where your information is anonymized, we do not need a legal basis to use it, as it is no longer personal information regulated by data protection laws.
5.2. Non-Anonymized Data: Where your personal information is not anonymized, we will have a lawful reason to use it to ensure we provide the best possible service to you and our customers.
6. Why We Collect Your Personal Information and How We Use It
We use your information in several ways, including providing services, personalizing your experience, and informing you about special events or news from Pollens Tiles UK. We may also use your information to contact you regarding your orders, returns, or inquiries.
6.1. To Carry Out Our Business and Provide Services:
- Fulfill and deliver products and services you’ve ordered. We may share your information with delivery partners and third-party concessions.
- Process payments. We do not store any payment details once transactions are completed. We may share your information with credit card companies and other payment providers.
- Contact you with important information related to your order, such as confirmations, returns, and refunds. We may share your information with communication partners for this purpose.
6.2. Where We Have Your Consent:
- Send you marketing updates via email. You can unsubscribe at any time.
- Use your details to show you advertising on platforms like Facebook or Instagram.
6.3. Where We Have a Justifiable Reason (Legitimate Interest):
- Respond to customer service inquiries.
- Send abandoned basket emails via third-party suppliers.
- Invite you to provide feedback or reviews.
- Analyze aggregated customer information to improve our products and services, using tools like Google Analytics.
7. The Privacy and Electronic Communications Regulations (PECR)
Where we have collected your contact details in the process of a sale, Pollens Tiles UK will have PECR-compliant permission to send you marketing emails. You will be able to unsubscribe from these emails at any time.
8. Sharing Your Information
We use third-party platforms for customer relationship management (CRM), email marketing, online advertising, customer analytics, order fulfillment, delivery, IT services, and more. Your personal information will be used by these service providers on our behalf.
We ensure that third parties provide sufficient guarantees regarding the confidentiality and security of your personal information. We have written contracts with them to ensure compliance with our data security standards and international transfer restrictions.
9. Business Administration and Legal Compliance
In certain circumstances, we may share your personal information for business administration and legal compliance purposes with third parties outside Pollens Tiles UK Limited.
9.1. Business Transitions: We may use your personal information in connection with business transitions (such as mergers or acquisitions).
9.2. Legal Obligations: We may use your information to comply with legal obligations or to enforce our legal rights, sharing it with external parties like administrative authorities, police, public prosecutors, or courts.
10. How Can I Unsubscribe from Marketing Communications?
If you no longer wish to hear from us, you can unsubscribe in several ways:
10.1. Click the “Unsubscribe” link in any email we send, which will unsubscribe you from that type of communication.
10.2. Contact our customer services via our online form.
Please note that if you follow a link to another website, this Privacy Policy no longer applies. We encourage you to familiarize yourself with the privacy practices of every website you visit.
11. Our Use of Cookies and Similar Technologies
Our website and emails contain certain cookies, pixels, and other technologies. These cookies make your experience more personalized and beneficial.
11.1. Types of Cookies We Use:
- Google Analytics: Tracks visitor numbers and behavior.
- Facebook: Anonymously records user clicks on Facebook ads.
- MailChimp: Collects data on interactions with email campaigns.
- DoubleClick: Improves advertising relevance.
- Trustpilot: Identifies users who have placed orders to gather reviews.
11.2. Managing Cookies: You can set your browser to reject cookies or delete them at any time.
12. Third-Party Links and Services
Our website and emails may contain links to third-party websites and services. When you use a link to another website, this Privacy Policy no longer applies.
We do not monitor or endorse the privacy practices of third parties and encourage you to review their privacy policies.
13. Children
Customers must be over 16 years old to create an account or sign up for our newsletter. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, please contact us via our online form.
14. How Long Do We Keep Your Personal Information?
We keep your personal information in line with our company retention policy, retaining it only as long as necessary.
15. Confidentiality and Security of Your Personal Information
We are committed to keeping your personal information secure and take reasonable precautions to protect it from loss, misuse, or alteration. We do not sell your personal information.
All employees and data processors who have access to your personal information are obliged to respect its confidentiality.
16. How to Access Your Information and Your Other Rights
You have the following rights concerning the personal information we hold about you:
16.1. Your Right of Access
16.2. Your Right to Correct Information
16.3. Your Right to Delete Information
16.4. Your Right to Restrict Information
16.5. Your Right to Data Portability
16.6. Your Right to Object
16.7. Your Rights in Relation to Automated Decision-Making and Profiling
16.8. Your Right to Withdraw Consent
16.9. Your Right to Lodge a Complaint with the Supervisory Authority
17. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our use of personal information or to comply with legal requirements. We will notify you of significant changes via email, but we encourage you to review this policy periodically.
18. Cookies
Cookies make your experience on our website more personalized and beneficial. Below, we have listed what cookies we use, why we use them, and how they work.
For further information on managing and deleting cookies, visit aboutcookies.org .
Please check back frequently to see any updates or changes to our Privacy and Cookies Policy.
Privacy Policy
At Pollens Tiles UK, we are committed to protecting your personal data and respecting your privacy.
This Privacy Policy outlines when and why we collect your personal information, how we use it, and how we keep it secure. It also details your rights to request deletion, updates, transfer, or access to your personal information.
Please read this policy alongside our Terms & Conditions. Note that this Privacy Policy only applies to personal information collected through https://www.pollenstile.co.uk and does not include information gathered from interactions with third parties.
WHO WE ARE AND HOW TO CONTACT US
This website, https://www.pollenstile.co.uk, is operated by Pollens Tiles UK Limited.
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us by completing our contact form.
Pollens Tiles UK Limited is the data controller responsible for your personal information. Pollens Tiles UK Limited is registered in England and Wales under Company Number [15648949] with a registered office at [unit 11 lower quarry road,calder trading estate,Bradley,Huddersfield, HD5 0RX] – VAT Number 474573461.
1. HOW WE COLLECT YOUR PERSONAL INFORMATION
We collect your information when you interact with us on our website, through placing orders, or when you register to receive emails from us.
We collect information in various ways, including:
When you register on https://www.pollenstile.co.uk (the “Website”).
When you contact us via telephone or email.
When you enter a prize draw or competition.
When completing surveys for research purposes (participation is voluntary).
When registering for a trade account.
When filling out forms for transactional, employment, or other purposes.
When you make a purchase on our website.
When you visit our website, where we may use cookies to enhance your experience and personalize the service.
From time to time, we may also receive data about you from third parties, such as partners with whom we’ve run promotions or events.
THE TYPES OF INFORMATION WE COLLECT
We only collect information necessary to conduct our business and provide the services you request.
Information We Obtain Directly From You:
Title
Name and Surname
Email Address
Contact Phone Number(s)
Purchase Information
Interactions with Customer Service
Payment Details
Delivery Address(es)
Billing Address
Preferred Categories and Brands
Automatically Populated IP Address*
Information from Cookies**
*An IP address is a unique identifier that allows a device to connect to the internet. We may also record the time, date, pages requested, referring website, and browser version.
**For more information about cookies, please see the “Cookies” section below.
Information We Obtain Independently:
Your information may be shared with us by independent organizations, such as partners Pollens Tiles UK has worked with. These independent organizations will only do so when there is a lawful basis to do so. You should review their privacy policies to understand how they will process your data.
Social Media:
Depending on your settings or the privacy policies for social media and messaging services like Facebook, WhatsApp, or Twitter, you may give us permission to access information from those accounts.
Information Available Publicly:
We may include information from publicly available sources such as Companies House or published articles.
ENSURING YOUR PERSONAL INFORMATION IS ONLY USED WHERE LAWFUL
To comply with data protection law, our use of your personal information must fall under at least one lawful basis, such as the necessity for the purchase of goods or services or compliance with a legal obligation.
Where your information is anonymized, we do not need a legal basis to use it, as it is no longer personal information regulated by data protection laws.
Where your personal information is not anonymized, we will have a lawful reason to use it to ensure we provide the best possible service to you and our customers.
WHY WE COLLECT YOUR PERSONAL INFORMATION AND HOW WE USE IT
We use your information in several ways, including providing services, personalizing your experience, and informing you about special events or news from Pollens Tiles UK. We may also use your information to contact you regarding your orders, returns, or inquiries.
To carry out our business and provide services:
Fulfil and deliver products and services you’ve ordered. We may share your information with delivery partners and third-party concessions.
Process payments. We do not store any payment details once transactions are completed. We may share your information with credit card companies and other payment providers.
Contact you with important information related to your order, such as confirmations, returns, and refunds. We may share your information with communication partners for this purpose.
Where we have your consent:
Send you marketing updates via email. You can unsubscribe at any time.
Use your details to show you advertising on platforms like Facebook or Instagram.
Where we have a justifiable reason (legitimate interest):
Respond to customer service inquiries.
Send abandoned basket emails via third-party suppliers.
Invite you to provide feedback or reviews.
We may analyze aggregated customer information to improve our products and services, using tools like Google Analytics.
THE PRIVACY AND ELECTRONIC COMMUNICATIONS REGULATIONS (PECR)
Where we have collected your contact details in the process of a sale, Pollens Tiles UK will have PECR-compliant permission to send you marketing emails. You will be able to unsubscribe from these emails at any time.
SHARING YOUR INFORMATION
We use third-party platforms for customer relationship management (CRM), email marketing, online advertising, customer analytics, order fulfilment, delivery, IT services, and more. Your personal information will be used by these service providers on our behalf.
We ensure that third parties provide sufficient guarantees regarding the confidentiality and security of your personal information. We have written contracts with them to ensure compliance with our data security standards and international transfer restrictions.
BUSINESS ADMINISTRATION AND LEGAL COMPLIANCE
In certain circumstances, we may share your personal information for business administration and legal compliance purposes with third parties outside Pollens Tiles UK Limited.
We may use your personal information in connection with business transitions (such as mergers or acquisitions), to enforce our legal rights, or to protect the rights of third parties. It may be necessary to share your personal information with external professional advisors, insurers, or financial institutions.
We may also use your information to comply with legal obligations or to enforce our legal rights, sharing it with external parties like administrative authorities, police, public prosecutors, or courts.
HOW CAN I UNSUBSCRIBE FROM MARKETING COMMUNICATIONS?
If you no longer wish to hear from us, you can unsubscribe in several ways:
Click the “Unsubscribe” link in any email we send, which will unsubscribe you from that type of communication.
Contact our customer services via our online form: https://www.pollens-tiles.co.uk
Please note that if you follow a link to another website, this Privacy Policy no longer applies. We encourage you to familiarize yourself with the privacy practices of every website you visit.
OUR USE OF COOKIES AND SIMILAR TECHNOLOGIES
Our website and emails contain certain cookies, pixels, and other technologies. These cookies make your experience more personalized and beneficial.
Here’s a list of the main cookies we use and what we use them for:
Google Analytics: Tracks visitor numbers and behavior.
Facebook: Anonymously records user clicks on Facebook ads.
MailChimp: Collects data on interactions with email campaigns.
DoubleClick: Improves advertising relevance.
Trustpilot: Identifies users who have placed orders to gather reviews.
You can set your browser to reject cookies or delete them at any time.
THIRD PARTY LINKS AND SERVICES
Our website and emails may contain links to third-party websites and services. When you use a link to another website, this Privacy Policy no longer applies.
We do not monitor or endorse the privacy practices of third parties and encourage you to review their privacy policies.
CHILDREN
Customers must be over 16 years old to create an account or sign up for our newsletter. We do not knowingly collect personal data from children under 16. If you believe a child has provided us with personal data, please contact us via our online form.
HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION FOR?
We keep your personal information in line with our company retention policy, retaining it only as long as necessary.
CONFIDENTIALITY AND SECURITY OF YOUR PERSONAL INFORMATION
We are committed to keeping your personal information secure and take reasonable precautions to protect it from loss, misuse, or alteration. We do not sell your personal information.
All employees and data processors who have access to your personal information are obliged to respect its confidentiality.
HOW TO ACCESS YOUR INFORMATION AND YOUR OTHER RIGHTS
You have the following rights concerning the personal information we hold about you:
Your Right of Access
Your Right to Correct Information
Your Right to Delete Information
Your Right to Restrict Information
Your Right to Data Portability
Your Right to Object
Your Rights in Relation to Automated Decision-Making and Profiling
Your Right to Withdraw Consent
Your Right to Lodge a Complaint with the Supervisory Authority
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our use of personal information or to comply with legal requirements. We will notify you of significant changes via email, but we encourage you to review this policy periodically.
COOKIES
Cookies make your experience on our website more personalized and beneficial. Below, we have listed what cookies we use, why we use them, and how they work.
For further information on managing and deleting cookies, visit aboutcookies.org.
Please check back frequently to see any updates or changes to our Privacy and Cookies Policy.